Automotive Solutions LLC - POLICIES
I. CREDIT POLICY
A. GENERAL CREDIT POLICIES
Until such time as information sufficient to approve open credit is gathered, COD terms will be in effect.
To establish and maintain a line of credit, a customer must have his account in good standing and furnish a current credit application.
If an account is not paid according to terms, it may automatically be placed on COD. Payment may be required in advance of shipment or shipment may be withheld.
All charges are due and payable at AUTOMOTIVE SOLUTIONS LLC office in Fort Worth, Tarrant County, Texas, or as otherwise indicated by the company. Books normally close on the last day of the month.
A finance charge will be imposed on any balance, including previously unpaid finance charges, which is 30 days or more past due. The monthly rate used to compute the finance charge on the unpaid balance is 1½% (the corresponding annual percentage rate is 18%) such other appropriate rate, which shall in no event exceed the maximum rate allowed by applicable law.
In the event it becomes necessary for AUTOMOTIVE SOLUTIONS LLC to bring legal action to enforce these terms or to collect any monies due to AUTOMOTIVE SOLUTIONS LLC from customer, customer agrees to pay reasonable AUTOMOTIVE SOLUTIONS LLC attorney’s fees, court costs, and expenses incurred in such action, whether or not said action proceeds to judgment.
B. PAYMENT TERMS & CONDITIONS
STANDARD BILLING TERMS ARE: NET 10th PROX.
Special terms may be available for Special Orders from time to time; however, special terms will be granted only if all of Customer’s accounts with AUTOMOTIVE SOLUTIONS LLC are current. In the event that any of Customer’s accounts with AUTOMOTIVE SOLUTIONS LLC shall become 60 days or more past due, as shown on AUTOMOTIVE SOLUTIONS LLC billing statement to Customer, all sums listed as scheduled billing may be matured, at AUTOMOTIVE SOLUTIONSLLC option, and become immediately due and payable.
All cash payments and credit memos will be applied to the oldest balance owed.
There will be no exceptions or arrangements, expressed or implied, other than as outlined herein, unless they are in writing and have the prior approval of the AUTOMOTIVE SOLUTIONS LLC Credit Manager.
If for any reason a check is returned on a customer’s account, it will be necessary to halt shipments until payment is made good and account is current. There will be a $25.00 charge to the account when a payment is returned for non-sufficient funds.
II. PRICING POLICY
Customers are furnished printed price lists, and these lists will be updated periodically to reflect changes in item prices. Such updating is accomplished by a new printed price sheet indicating price changes or by a printed bulletin.
Current published price lists supersede all previously published prices. Prices are subject to change at any time and tardiness of receipt or failure to receive a price change in no way allows the customer relief on any price change billed. Possession of a price list does not constitute an offer by AUTOMOTIVE SOLUTIONS LLC to sell at Distributor prices. New prices billed will be those prevailing at the time of shipment.
III. FREIGHT POLICY
A. FREIGHT TERMS AND CONDITIONS
All shipments of all products from AUTOMOTIVE SOLUTIONS LLC distribution centers or warehouses will be FOB point of shipment.
B. FREIGHT LOSS OR DAMAGE POLICY
The filing of freight claims is the responsibility of the consignee and title to all products sold shall pass to the consignee upon khjs delivery by AUTOMOTIVE SOLUTIONS LLC to the carrier.
Customers should not deduct amount of delivery shortages or damaged merchandise from payments. These situations are to be noted as exceptions on the freight bill and the claim filed with the delivering carrier. Refer to “Shipping Problem Guidelines” section for the proper handling.
IV. SHIPPING PROBLEM GUIDELINES
A. INCOMPLETE SHIPMENTS-MISSING CARTONS
If a shipment is received with one or more cartons missing, follow these instructions:
Mark the freight bill "x” Cartons of Product (Short Freight Bill).
Sign and date the freight bill.
Have the driver sign the freight bill.
Wait one week before taking further action. (Often the missing cartons are found and delivered during this time period.)
If undelivered after one week, file claim with the freight company for the missing merchandise.
B. CONCEALED SHORTAGE
Claims for omissions and concealed shortages must be submitted in writing to AUTOMOTIVE SOLUTIONS LLC within five (5) days from receipt of shipment.
When concealed shortage is discovered:
A) Recheck total cartons received to determine if shortage is offset by overage.
B) Report to AUTOMOTIVE SOLUTIONS LLC any differences between packing and items received. received.
C. DAMAGED MERCHANDISE
If damaged is visible on receipt of the merchandise:
A) Mark the freight bill “X” Cartons of Damaged Product (Description on Freight Bill).
B) Sign and date the freight bill as usual.
C) File claim with the carrier for the damaged merchandise.
If the damage was concealed and discovered after the carrier leaves merchandise:
A) Set the damaged merchandise aside for safekeeping and make a written record of it.
B) Call the delivering carrier and arrange to have the damaged merchandise inspected.
C) File claim with the carrier for the damaged merchandise.
D) Hold merchandise until claim is resolved.
D. DELAYED SHIPMENTSYED SHIPMENTS
Delivery problems with common carrier trucks should be resolved by notifying AUTOMOTIVE SOLUTIONS LLC.
AUTOMOTIVE SOLUTIONS LLC will trace the shipment and advise the expected date of delivery.
BEAR IN MIND THAT TITLE TO THE MERCHANDISE TRANSFERS TO THE CONSIGNEE WHEN THE COMMON CARRIER SIGNS THE BILL OF LADING AND LEAVES AUTOMOTIVE SOLUTIONS LLC DOCK WITH THE MERCHANDISE.
E. INCORRECT MECHANDISE DELIVERIES
If merchandise is delivered which was not ordered, accept delivery (DO NOT REFUSE SHIPMENT) and contact AUTOMOTIVE SOLUTIONS LLC to arrange for authorization to return the merchandise. All RMA requests must be in writing, by fax or mail. DO NOT SHIP THE MERCHANDISE TO AUTOMOTIVE SOLUTIONS LLC UNTIL RMA (RETURN MATERIAL AUTHORIZATION) HAS BEEN RECEIVED. THE COPY OF THE RMA MUST ACCOMPANY ANY RETURN SHIPMENT AS A PACKING SLIP.
F. NON-DELIVERY OR ERRONEOUS BILLING OF PRODUCT
In cases of non-delivery, mis-delivery, or erroneous billing, written notice must be reported by the customer to AUTOMOTIVE SOLUTIONS LLC within 30 days after the statement date.
G. OTHER SHIPPING PROBLEMS
Customers needing additional assistance in resolving shipping problems should contact AUTOMOTIVE SOLUTIONS LLC at 817-293-3232.
H. RETURNED MERCHANDISE (Sales and Warranty Returns)
All returns must be documented on an approved Return Material Authorization form.
Returned Material not listed on the RMA will be returned to the customer freight collect.
RMA forms are available by contacting AUTOMOTIVE SOLUTIONS LLC in writing via letter, fax or email.
A copy of the RMA form must accompany the return as a packing slip and the RMA number (located in the top right hand corner of the form) must be prominently displayed on the exterior of the returned container.
V. MERCHANDISE RETURN POLICIES
A. GENERAL POLICIES – NEW MERCHANDISE ONE FOR ONE EXCHANGE (APPLICABLE TO ALL PRODUCT LINES)
A copy of the approved RMA form must accompany the merchandise as a packing slip. Values shown on RMA’s are not representative of the actual credit value to be issued to the customer. The final credit value will be determined and issued based upon actual receipt and inspection of all goods listed on the RMA based on their qualification for return as is outlined in this policy manual.
Merchandise returned must be in unopened, factory-fresh packages. When repackaging is required to restore the merchandise to marketable condition, an additional 20% cost will be charged to the customer.
New returns due to customer ordering mistakes, lost sales, etc. do not qualify for freight reimbursement and may be subject to a 10% re-stocking fee.
Only merchandise purchased during the previous calendar year and listed in our most current catalog and price sheet will be eligible for sales return credit.
All merchandise returned for sales credit must be shipped Freight Prepaid.
Shipments returned to AUTOMOTIVE SOLUTIONS LLC without approval will be refused and returned to shipper at shipper’s expense.
Credit for approved returns will be issued per AUTOMOTIVE SOLUTIONS LLC prices in effect at the time the merchandise was purchased, and the credit will be applied to accounts receivable against the oldest balance owed.
Return goods privileges will apply only to customers currently purchasing and selling AUTOMOTIVE SOLUTIONS LLC products and whose accounts are in a current condition. No cash settlement will be made.
ALL RETURNS FOR CREDIT MUST BE SHIPPED TO AUTOMOTIVE SOLUTIONS LLC COMPANY AS FOLLOWS:
AUTOMOTIVE SOLUTIONS LLC
8912 - C SOUTH FREEWAY (I-35W)
FORT WORTH, TEXAS 76140
The customer shall not deduct amounts for returned merchandise from payments to AUTOMOIVE SOLUTIONS LLC. When approved returned merchandise transactions have been received, inspected and processed, AUTOMOTIVE SLOUTIONS LLC will promptly issue credit to the customer’s account. No deduction will be allowed until the credit memo has been issued.
B. NON-RETURNABLE ITEMS
Applicable to A/C Replacement Parts
Non-returnable items will be so designated on price lists. THE FOLLOWING ITEMS ARE NOT ACCEPTABLE FOR CREDIT UNDER ANY CIRCUMSTANCES: Special order items are not returnable.
VI. LIMITED WARRANTY POLICY
A. IMPORTANT COMPRESSOR WARRANTY INFORMATION
AUTOMOTIVE SOLUTIONS LLC has a COMPRESSOR WARRANTY POLICY ON ALL CLAIMS SUBMITTED. This policy is designed to eliminate trail and error compressor failures and will require correct professional installation procedures when replacing any new or remanufactured compressor. FAILURE TO FOLLOW THE 12 PROCEDURES LISTED BELOW, WHEN INSTALLING A COMPRESSOR, WILL VOID THE COMPRESSOR WARRANTY:
AC system must be cleaned using an approved flush and flushing method. Should an approved flush not be available, an in-line filter must be installed.
The filter dryer/accumulator MUST BE REPLACED.
Orifice tube or liquid line containing orifice tube MUST BE REPLACED.
Inspect/clean thermostatic EXPANSION VALVE and clean inlet screen if applicable.
Check for proper airflow through the cooling fins, CONDENSER, AND RADIATOR. Under certain conditions, the condenser will have to be replaced. Ford products with an FS-10 or FX-15 compressor that has had a major failure or GM products with a DA-6 compressor with broken Teflon rings and a dual path condenser, you MUST REPLACE THE CONDENSER.
Check FAN CLUTCH and/or ELECTRIC FAN for proper operation.
Should you purchase a compressor without a clutch, after installing the clutch, check the COMPRESSOR CLUTCH AIR GAP per OEM or compressor manufactures specifications.
The correct amount and type of REFRIGERANT OIL MUST BE ADDED to the system per OEM or compressor manufactures specifications.
After hose assemblies are installed, TURN COMPRESSOR SHAFT (not just the clutch pulley) a minimum of 10 revolutions to clear excess oil from the compressor. This may require a spanner wrench.
Check COMPRESSOR CLUTCH ELECTRICAL CIRCUIT for proper voltage per OEM or compressor manufacturer’s specifications.
EVACUATE ENTIRE SYSTEM for a minimum of 45 minutes if temperature is 80F or above. Evacuate for 60 minutes dual air systems or if temperature is below 80F.
Use only R12 or R134a refrigerants.
All compressor warranty claims MUST INCLUDE THE CORRECTLY DOCUMENTED PAPERWORK OR THE CLAIM WILL BE DENIED. PROOF OF PURCHASE, RECEIPTS AND/OR WORK ORDERS FOR THE APPLICABLE PROCEDURES ABOVE MUST BE SUBMITTED WITH YOUR CLAIM OR THE COMPRESSOR WARRANTY CLAIM WILL BE DENIED. THIS POLICY WILL BE STRICLY ENFORCED. Complete detailed installation instructions are enclosed with each compressor. WARRANTY COMPRESSORS MUST BE RETURNED IN THE REPLACEMENT COMPRESSOR BOX.
B. AUTOMOTIVE SOLUTIONS LLC warrants to the original purchaser of its products that the product is free from defects in materials and workmanship as follows:
Complete Air Conditioner Systems (Evaporator Kit, Compressor, Engine Kit and Accessory Packages) parts and labor for 36 months or 36,000 miles, whichever comes first, from the date of original installation when installed on a new vehicle for a new car dealer. Retail sales for used or pre-owned vehicles (above 1500 miles) are warranted for 12 months or 12,000 miles, parts, & labor. Off-road vehicles and tractor equipment are warranted for 90 days parts & labor.
Temperature Control Replacement Parts New and rebuilt compressors one year from the date of installation or 12,000 miles, whichever comes first. All other parts 90 days from the date of installation. No labor allowance is provided. This warranty does not apply to individual contractual agreements.
Products manufactured by others: As to any product or item manufactured by other persons or firms (wether sold separately hereunder or incorporated into another product sold hereunder), the Company agrees only to present the customer’s claim with respect to defects to the manufacturer for adjustment, and the Customer agrees that the liability of the company shall not exceed any adjustment with respect to which such manufacturer of any product sold hereunder has either been furnished to Customer or is available to the Customer upon written request to the company.
In this connection, each manufacturer whose products are resold by the Company are sold under a limited warranty and NO SUCH MANUFACTURER MAKES ANY WARRANTY OR GUARANTY, EXPRESSED OR IMPLIED, AS TO MERCHANTABILITY, FITNESS, DESIGN, PEFORMANCE, CAPACITY OR EFFICIENCY OF ANY PRODUCT SOLD, AND PROVIDES THAT NO CLAIM FOR LABOR, TRANSPORTATION, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES WILL BE ALLOWED.
Credit will be issued to purchasers of AUTOMOTIVE SOLUTIONS LLC products who are authorized to perform warranty repair if:
a) The part proves to be defective.
b) The part is within the covered time/mileage limitations as stated on the initial installation registration form.
c)The warranty procedures are adhered to as described herein and in VII Warranty Procedures.
C. This Limited Warranty does not cover any product which has been subject to misuse, neglect, alteration, accident or improper maintance. This warranty does not cover material or labor used in normal maintenance services or the replacement of services items. Normal wear of service items shall not be considered defects under this warranty.
D. THIS LIMITED WARRANTY DOES NOT INCLUDE CONSEQUENTIAL DAMAGES SUCH AS TRANSPORTATION COSTS, HOTELS, MEALS, TOWING AND OTHER EXPENSES AND AUTOMOTIVE SOLUTONS LLC SHALL NOT BE RESPONSIBLE FOR ANY SUCH DAMAGE. AUTOMOTIVE SOLUTIONS LLC DOES NOT MAKE AND DOES NOT AUTHORIZE ANY PERSON TO MAKE FOR IT ANY WARRANTY OTHER THAN THE FOREGOING WARRANTY. SUCH OTHER WARRANTIES, IF ANY, AS MAY BE IMPOSED OR IMPLIED BY LAW ARE LIMITED IN DURATION TO THE DURATION OF THE WRITTEN WARRANTY.
E. CARE AND HANDLING OF WARRANTY PARTS
Compressors: Defective compressors returned because of internal failure, leaks or other imperfections must have service valves attached or ports sealed. Return of compressors without ports sealed will void any warranty. Any clutches which are not a part of the compressor when purchased must be removed and returned as a separate item. Compressors must be packaged so as to prelude any subsequent damage. The same care should be taken in returning a compressor for warranty as you would in sending one to your customer. Any damage occurring due to improper packing of returned compressors will void the warranty. There is no warranty on any compressor which has been disassembled.
All compressor warranty claims MUST INCLUDE THE CORRECTLY DOCUMENTED PAPERWORK OR THE CLAIM WILL BE DENIED. PROOF OF PURCHASE, RECEIPTS AND/OR WORK ORDERS FOR THE APPLICABLE PROCEDURES ABOVE MUST BE SUBMITTED WITH YOUR CLAIM OR THE COMPRESSOR WARRANTY CLAIM WILL BE DENIED. THIS POLICY WILL BE STRICTLY ENFORCED. Complete detailed installation instructions are enclosed with each compressor. WARRANTY COMPRESSORS MUST BE RETURNED IN THE REPLACMENT COMPRESSOR BOX.
Expansion Valves: Valves received with broken capillary tubes will not be accepted for credit or replacement. Plastic thread protective caps from the new valve should be inserted on the proper fitting of the defective valve.
Clutches: There is no warranty on clutch bearings or any clutch assembly which has been disassembled. Defects resulting from improper installation, i.e., improper centering of field coil, damage to pulley groove section, improper installation of snap rings and any other misuse or abuse voids the warranty. DO NOT cut wire on clutches returned. Disconnect at the electrical connections.
Evaporators and Coils: When returning defective coils, the protective caps must be replaced on the coil being returned. The coil must be packaged in such a way as to avoid shipment damage.
Warranty adjustment will not be issued for complete evaporator assemblies without prior approval of AUTOMOTIVE SOLUTIONS LLC. If defective parts are found in an evaporator assembly, they are to be replaced with parts; only the parts replaced are to be retuned for warranty adjustment. If an evaporator coil is not readily available the leaking coil may be repaired locally, with prior approval of AUTOMOTIVE SOLUTIONS LLC and a copy of the claim for the repair submitted to AUTOMOTIVE SOLUTIONS LLC.
This warranty does not apply to any product damaged by improper installation, accident, misuse, abuse, improper line voltage, fire, flood, lighting or other acts of God, or if the product was altered or repaired by anyone other than an authorized AUTOMOTIVE SOLUTIONS LLC Distributor and/or Installation Center.
This warranty is in lieu of other warranties expressed or implied including any implied warranty of merchantability and no person is authorized to assume for AUTOMOTIVE SLOUTIONS LLC any other liability in condition with the sale of these product.
SHIPMENT DAMAGE IS THE RESPONSIBILTY OF THE CARRIER. NO WARRANTY CREDITS OR REPLACEMENT WILL BE CONSIDERED FOR CLAIMS MARKED “DAMAGED IN SHIPMENT.” ALL SUCH CLAIMS MUST BE MADE DIRECTLY TO THE CARRIER CONCERNED.
VII. WARRANTY PROCEDURES
A. WARRANTY PROCEDURE AND FORMS
Distributor/Dealer or Service Center verifies Customer’s warranty record.
Replacement of parts made and recorded on Warranty Claim Form (WCF).
All parts must be tagged with hard copy of Warranty Claim Form (WCF). Copy of WCF must accompany shipment or be mailed separately in time to be received at AUTOMOTIVE SOLUTIONS LLC either before or at same time parts are received.
Fax all requests for Return Material Authorization (RMA) to AUTOMOTIVE SOUTIONS LLC at 817-887-0847. Include part numbers, quantities and reason for return when requesting an RMA.
Copy of Warranty Claim Form and coy of RMA placed in envelope and taped securely to OUTSIDE of package. If the part is a replacement compressor, the receipts and/or work orders outlined in Section VI (A) must also be included. RMA number must be written plainly on outside of package.
All warranty Claim Forms and parts must be returned to the Warranty Department in Fort Worth within sixty (60) days of repair date and no later than December 31 of year in which repair was made.
All warranty labor claims for AC systems, must include the part number of the defective part. Complete air conditioning systems claims must also include the evaporator and compressor serial numbers, date of installation, date of repair and RMA.
All warranty shipments of 100 pounds or more must be shipped freight collect by the carrier specified on the RMA. All warranty shipments of less than 100 pounds will be shipped UPS freight prepaid.
Pack warranty parts securely for shipment to factory. Shipments via motor freight should be classified on the bill of lading as “use Auto Parts Charges Guaranteed”, Item N, NMFC 18630-3 CL 70.
Return warranty parts within 60 days of their removal and no later than December 31 of the year in which repair was made to AUTOMOTIVE SOLUTIONS LLC, 8912-C South Freeway, Fort Worth, TX 76140 ATTN: Warranty Department.
B. ALL PRODUCTS
Any part found, upon inspection by the factory, to be satisfactory and within approved manufacturing standards will not qualify for warranty credit.
Any part damaged due to improper installation, abuse, misuse, or improper removal will not qualify as warranty.
Any part damaged in shipment to AUTOMOTIVE SOLUTIONS LLC will not qualify as warranty. Carefully pack all parts being returned to protect against unrecoverable freight damage.
Any part not furnished by AUTOMOTIVE SOLUTIONS LLC as a component of a complete unit or as a replacement part will not qualify as warranty.
If a product does not qualify for warranty credit, AUTOMOTIVE SOLUTIONS LLC:
A) may return the parts to Distributor freight collect
B) will attempt to contact the Distributor requesting disposition of the material. If disposition is not received with 30 days from date of receipt of return, parts may be scrapped by AUTOMOTIVE SOLUTIONS LLC.
VIII. COMPLETE AGREEMENT
This agreement sets forth the complete agreement and understanding of the parties involved. All prior understandings, representations and warranties, written or oral, expressed or implied, are merged herein and no subsequent agreement, understanding or representation shall alter the terms of this agreement unless in writing and signed by an officer of both companies.
The policies contained in this statement of policy are subject to change at any time at the discretion of AUTOMOTIVE SOLUTIONS LLC. AUTOMOTIVE SOLUTIONS LLC alone maintains the right to change, delete, alter, or modify this statement of policy. Any change can only be made by a duly appointed officer of the company; no other person or representative is authorized to make such changes.
Ordering merchandise from AUTOMOTIVE SOLUTIONS LLC confirms agreement with this STATEMENT OF SALES, SERVICE AND WARRANTY POLICIES AND PROCEDEURES.
THANK YOU FOR YOUR CONTINUED SUPPORT OF AUTOMOTIVE SOLUTIONS LLC